Versand
Shipping Policy
1. General Shipping Information
At Wexan, we strive to provide the best shopping experience and reliable shipping services. We partner with trusted international shipping carriers to deliver your orders. Due to the nature of dropshipping, shipping times may vary depending on the product, destination, and availability.
2. Shipping Timeframe
Please note that our shipping time can take up to 50 days for international deliveries, as products are directly sourced and shipped from suppliers worldwide. We ask for your patience and understanding regarding shipping delays, especially during peak seasons or unforeseen circumstances.
3. Order Processing Time
Once your order is placed, it will be processed and shipped within 5-7 business days. Please note that order processing times may vary depending on the availability of the product.
4. Shipping Fees
Shipping fees are calculated at checkout based on the weight of the product, the shipping method selected, and the destination. You will be able to see the shipping costs before finalizing your order.
5. International Shipping
We offer international shipping to many countries. If your country is not listed at checkout, please contact us directly to inquire about shipping options.
6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email so you can follow the progress of your shipment. Please note that tracking information may take up to 48 hours to be updated in the system.
7. Delivery Delays
While we work hard to ensure timely delivery, we cannot control delays caused by customs processing, third-party carriers, or other factors outside of our control. If you experience any delays, please reach out to us, and we will assist you in tracking your order.
8. Customs Duties and Taxes
International orders may be subject to customs duties, taxes, or import fees based on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fees. Please check your local regulations for more information on these charges.
9. Lost or Damaged Shipments
In the unlikely event that your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive a replacement or a solution.
10. Shipping Restrictions
Some countries may have shipping restrictions or limitations on certain products. We are unable to ship to some regions due to regulatory reasons. If this applies to your country, we will notify you during the checkout process and work with you to find a suitable solution.
11. Customer Responsibility
It is your responsibility to ensure that the shipping address provided is accurate. Wexan is not responsible for delays or non-delivery due to incorrect or incomplete address information.